Dispute resolution

In the event of a consumer dispute, consumers may refer it to an alternative consumer dispute resolution entity, under Portuguese Law no. 144/2015 of 8 September. The full list of these entities is published on the Portuguese Consumer Portal, www.consumidor.gov.pt.

Porto Consumer Information and Arbitration Centre (CICAP)

Competent for contracts concluded in the Porto Metropolitan Area, which includes Porto, Vila Nova de Gaia and Matosinhos.

www.cicap.pt

National Consumer Arbitration Centre (CNIACC)

General competence, nationwide.

www.cniacc.pt

Complaints book

You can also file a complaint in the electronic Complaints Book at www.livroreclamacoes.pt.